SmartMeds Online Doctor

Frequently Asked Questions


We only supply U.K. sourced genuine medicines to the U.K. and Ireland. The branded medication comes from major drug manufacturers and their logos are clearly marked on the products, e.g. Viagra (Pfizer), Cialis (Lilly), Levitra (Bayer), Priligy (Menarini), Xenical (Roche) and Propecia (Merck,Sharp and Dohme).

Our lower cost generic medicines are from U.K. sourced trustworthy, ethical manufacturers that operate under strict government medical guidelines and they also supply to fully regulated U.K. pharmacies on the High Street.
Sildenafil is the active ingredient in Viagra and was originally manufactured and patented by Pfizer as Viagra. When Pfizers patent ended in June 2013 other drug companies could manufacture generic Viagra and market it as Sildenafil. Therefore, Sildenafil is just as effective at providing a firm long lasting erection when aroused, as Viagra, but it’s much cheaper.
We do not currently accept existing NHS/private prescriptions. However, you may use our free consultation service with our prescribing pharmacist and if you are eligible for treatment she will issue you with a private prescription.
Yes, of course you may contact us by phone on 01923 510940 to place an order. Our phone line service operates during the following hours:

Monday to Friday - 9am to 5pm
Saturday & Sunday - 9am to 1pm


One of our friendly team will ask you the questions on the appropriate medical questionnaire which will be submitted to our pharmacist for review. We will then set you up an account with your secure user name and password.

Once you have supplied your payment details, your order will be processed in the same way as if you had placed your order online.
Basket contents are saved using your browser cookies (assuming you have them enabled). This has a time limit and would be cleared overnight, so if you leave for a few hours your basket contents will be unchanged, but would not be there the next day.
When you place an order you will receive an email confirmation. When the pharmacist has received and authorized your questionnaire details and your treatments are dispatched, you will again receive an email notification so that you know that your goods are on their way.

If our pharmacist has any concerns about the consultation information that we receive, we will be in touch and should you be ineligible for treatment, your order will be refunded in full.
Your details remain confidential at all times and are secured using SSL encryption. Treatments will be delivered to you in plain unmarked packaging.
We would never inform your GP without your consent but it’s important that you make your GP aware of any medications that you are taking.

To help make it easier for you to inform your GP, we can supply you with a letter that includes details of your treatment, so that you can simply hand it into your local surgery, post or email it to them.

Please contact us to request this letter as required.

We accept all major credit/debit cards.
On your statement the charge will appear as “SMARTMEDS” with no reference to medication or pharmacy.
Standard UK orders are usually delivered within 1-2 working days (including Saturdays). We also offer options for next day delivery – orders must be placed before 3pm.

Delivery to selected EU countries is usually within 5 working days. Please visit our Delivery page for details.
You need to be at least 18 years old to use our fast, discreet and confidential service.
Personal and medical information is completely confidential and securely stored as required by the U.K. Data Protection Act 1998. We are registered with the Information Commissioners Office (ICO), Registration no. ZA245812

The ICO is the U.K.’s independent body set up to uphold and protect your information rights. Only our doctors and authorised pharmacy staff have access to your information. Your medical details remain confidential at all times and are secured using SSL encryption.

We do not share any information with third parties and we never store your debit or credit card information.


We will honor our customer's right to data privacy and protection and as such we have revised our internal policies in order to meet the requirements of the General Data Protection Regulation (GDPR).

By doing so we will safeguard the personal information under our remit and develop a robust data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation of the GDPR.

We will be complying with the GDPR as a processor and controller of data and have been planning and developing a project of works that will deliver what is required by this regulation.

Online consultations and shopping are available all day, everyday! Our phone line service on 01923 510940 operates during the following hours:

Monday to Friday - 9am to 5pm
Saturday & Sunday - 9am to 1pm


If you have any queries outside of these hours you can email us or call and leave a message.

If an order is declined then you will be contacted by email. A full refund will be made immediately, but if you have paid by debit card it may take a couple of days before it appears in your bank account.

It is very unusual for our healthcare team to decline a prescription once an order has been made as our medical questionnaires are designed to provide all the necessary information to allow the prescription to be issued. It is only if you have provided additional relevant medical information for our prescribing pharmacist to consider and she then decides that the medication is unsuitable for you.
You can cancel an order for medicines up until the point your medicine is dispatched, at 3pm on the day of order. You can do this by emailing us at info@smartmedsclinic.com

We cannot use returned medicines for reasons of safety and therefore once medicines have left the pharmacy we cannot allow their return. Unused medicines should be taken to your local pharmacy for safe disposal.
We're registered and regulated in the U.K. by the General Pharmaceutical Council and you can confirm the registration of our premises and Pharmacist by clicking on the numbers below:

SmartMeds Clinic Registered Pharmacy
GPhC number 9010905


SmartMeds Superintendent Pharmacist
Sarah Khalil - GPhC number 2070782
You have to complete a medical questionnaire for each treatment and therefore it has to be done by the patient themselves.
Depending on your chosen delivery service, your treatment should arrive within 1-5 working days. If you have not received your order or have any queries, please contact us at info@smartmedsclinic.com and we will be pleased to help.
 
SmartMeds Clinic is part of the SmartMeds Wholesale Limited group
SmartMeds | A smarter, healthier you
Superintendent Pharmacist GPhC Reg:
Sarah Khalil  2070782
Premesis GPhC Reg Number
SmartMeds Clinic   9010905
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SmartMeds Clinic is the ultimate merger of technology and healthcare to make your life better.

Fully Regulated UK Pharmacy service Order Online today with no appointment Genuine branded prescription medication Competitive prices FREE delivery on UK orders over £40 Discrete & confidential

SmartMeds Clinic
Opening Hours: Mon-Fri 9am-5pm
UK Registered & Regulated
Superintendent Pharmacist GPhC Reg:
Sarah Khalil - 2070782
Premises GPhC Reg:
SmartMeds Clinic - 9010905
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Copyright © 2018 Smartmeds Clinic. All rights reserved
This work is registered with the UK Copyright Service: Registration No: 284709387
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Registered with UKCS
Copyright © 2018 Smartmeds Clinic. All rights reserved
This work is registered with the UK Copyright Service: Registration No: 284709387